Compliments and complaints

Complaining to the NHS 

We hope that if you do have a complaint you will use our practice complaint procedure. We believe this will give us the best chance of resolving the issue satisfactorily and provide an opportunity for us to improve our practice.

However, this does not affect your right to approach Hertfordshire and West Essex Integrated Care Board (ICB) if you feel that you cannot raise the complaint directly with us or if you are dissatisfied with the result of our investigation.

The ICB took over responsibility for overseeing complaints about primary care services from 1 April 2023. Previously this work was handled by NHS England. 
Find out how to contact the Integrated Care Board to make a complaint or give feedback about your patient experience on the ICB website.